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=== Request to solve - Details === | === Request to solve - Details === | ||
Solver's can take a look into '''details of a request to solve'''. You can choose whether you or some of your colleagues will solve the request. Furthermore, you can change the status and priority of a request. Use comments to enter procedure to fix the problem. | |||
[[Soubor:Hd en 09.png|centre|frameless|683x683px]] | |||
Helpdesk application archives every user's request or inquiry, so it is easy to check whether your question was answered. Your inquiry will be sent directly to a person responsible at a faculty or at UP Computer Center as you enter a category of your inquiry. These categories are defined by each faculty. | Helpdesk application archives every user's request or inquiry, so it is easy to check whether your question was answered. Your inquiry will be sent directly to a person responsible at a faculty or at UP Computer Center as you enter a category of your inquiry. These categories are defined by each faculty. | ||