Napoveda k Helpdesku/en: Porovnání verzí

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(Nejsou zobrazeny 3 mezilehlé verze od stejného uživatele.)
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=== Anonymous Request ===
=== Anonymous Request ===


You can enter an anonymous request in following categories: ''E-application - change of data, E-application - payments, E-application - questions, Forgotten password, Forgotten login, ISIC - issuing new cards, Recognition of Higher Education or Qualifications''  
You can enter an anonymous request in following categories: ''E-application - change of data, E-application - payments, E-application - questions, Forgotten password, Forgotten login, ISIC - issuing new cards, Recognition of Higher Education or Qualifications'' e


The Anonymous request is meant for users who do not have (yet) a Portal ID or they forgot their login details.  
'''Anonymní požadavek je primárně určen uživatelům, kteří nemají Portal ID nebo zapomněli své přihlašovací údaje.'''


You have to enter a subject of the request and you must fill in your e-mail so we can contact you as soon as possible. Helpdesk contains several anti-spam control questions, most of them are really simple, therefore it should be easy to answer them.
You have to enter a subject of the request and you must fill in your e-mail so we can contact you as soon as possible. Helpdesk contains several anti-spam control questions, most of them are really simple, therefore it should be easy to answer them.
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You will find a list of people that have selected you as their substitution or people who are substituting for you.
You will find a list of people that have selected you as their substitution or people who are substituting for you.
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==== Organization units ====
==== Organization units ====
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[[Soubor:Hd en 11.png|centre|frameless|686x686px]]
[[Soubor:Hd en 11.png|centre|frameless|686x686px]]
Click on any of the organization units to open a overview of solvers for a specified category of requests. Categories of org. unit are those which are a part of the organization unit, inherited categories belong to a superordinate unit, but are related to this particular unit.
Click on any of the organization units to open a overview of solvers for a specified category of requests. Categories of org. unit are those which are a part of the organization unit, inherited categories belong to a superordinate unit, but are related to this particular unit.
[[Soubor:Hd en 12.png|centre|frameless|686x686px]]


==== Categories ====
==== Categories ====
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