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=== Main page === | === Main page === | ||
Helpdesk main page shows updated request stats. You can log in using the form in the upper right corner using your '''Portal ID''' and Portal password. | |||
User who '''do not have a Portal ID''' or they '''forgot''' their login details can send their requests using the '''Anonymous request''' form. | User who '''do not have a Portal ID''' or they '''forgot''' their login details can send their requests using the '''Anonymous request''' form. | ||
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=== Anonymous Request === | === Anonymous Request === | ||
You can enter an anonymous request in following categories: ''E-application - change of data, E-application - payments, E-application - questions, Forgotten password, Forgotten login, ISIC - issuing new cards, Recognition of Higher Education or Qualifications'' | You can enter an anonymous request in following categories: ''E-application - change of data, E-application - payments, E-application - questions, Forgotten password, Forgotten login, ISIC - issuing new cards, Recognition of Higher Education or Qualifications'' e | ||
'''Anonymní požadavek je primárně určen uživatelům, kteří nemají Portal ID nebo zapomněli své přihlašovací údaje.''' | |||
You have to enter a subject of the request and you must fill in your e-mail so we can contact you as soon as possible. Helpdesk contains several anti-spam control questions, most of them are really simple, therefore it should be easy to answer them. | You have to enter a subject of the request and you must fill in your e-mail so we can contact you as soon as possible. Helpdesk contains several anti-spam control questions, most of them are really simple, therefore it should be easy to answer them. | ||
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==== Categories for students ==== | ==== Categories for students ==== | ||
Categories for students are based on their needs. Student of FoA will not see categories of FoHS student. Furthermore, students can communicate | Categories for students are based on their needs. Student of FoA will not see categories of FoHS student. Furthermore, students can easily communicate with student's departments, accommodation department, etc. | ||
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You will find a list of people that have selected you as their substitution or people who are substituting for you. | You will find a list of people that have selected you as their substitution or people who are substituting for you. | ||
==== Organization units ==== | ==== Organization units ==== | ||
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Click on any of the organization units to open a overview of solvers for a specified category of requests. Categories of org. unit are those which are a part of the organization unit, inherited categories belong to a superordinate unit, but are related to this particular unit. | Click on any of the organization units to open a overview of solvers for a specified category of requests. Categories of org. unit are those which are a part of the organization unit, inherited categories belong to a superordinate unit, but are related to this particular unit. | ||
==== Categories ==== | ==== Categories ==== | ||