14 357
editací
Napoveda k Helpdesku/en: Porovnání verzí
Skočit na navigaci
Skočit na vyhledávání
bez shrnutí editace
(Založena nová stránka s textem „You have to enter a subject of the request and you must fill in your e-mail so we can contact you as soon as possible. Helpdesk contains several anti-spam…“) |
Bez shrnutí editace |
||
| (Není zobrazeno 11 mezilehlých verzí od stejného uživatele.) | |||
| Řádek 4: | Řádek 4: | ||
=== Main page === | === Main page === | ||
Helpdesk main page shows updated request stats. You can log in using the form in the upper right corner using your '''Portal ID''' and Portal password. | |||
User who '''do not have a Portal ID''' or they '''forgot''' their login details can send their requests using the '''Anonymous request''' form. | User who '''do not have a Portal ID''' or they '''forgot''' their login details can send their requests using the '''Anonymous request''' form. | ||
| Řádek 12: | Řádek 12: | ||
=== Anonymous Request === | === Anonymous Request === | ||
You can enter an anonymous request in following categories: ''E-application - change of data, E-application - payments, E-application - questions, Forgotten password, Forgotten login, ISIC - issuing new cards, Recognition of Higher Education or Qualifications'' | You can enter an anonymous request in following categories: ''E-application - change of data, E-application - payments, E-application - questions, Forgotten password, Forgotten login, ISIC - issuing new cards, Recognition of Higher Education or Qualifications'' e | ||
Anonymní požadavek je primárně určen uživatelům, kteří nemají Portal ID nebo zapomněli své přihlašovací údaje. | '''Anonymní požadavek je primárně určen uživatelům, kteří nemají Portal ID nebo zapomněli své přihlašovací údaje.''' | ||
You have to enter a subject of the request and you must fill in your e-mail so we can contact you as soon as possible. Helpdesk contains several anti-spam control questions, most of them are really simple, therefore it should be easy to answer them. | You have to enter a subject of the request and you must fill in your e-mail so we can contact you as soon as possible. Helpdesk contains several anti-spam control questions, most of them are really simple, therefore it should be easy to answer them. | ||
| Řádek 22: | Řádek 22: | ||
=== Main page after login === | === Main page after login === | ||
==== | ==== For students ==== | ||
You can see request stats on the main page after logging in. Furthermore, there is an overview of recent changes made to your requests. | |||
[[File:Hd 15.png|center|711x711px|Hd 15.png]] | [[File:Hd en 15.png|center|711x711px|Hd en 15.png]] | ||
==== | ==== For solvers ==== | ||
You will see your recent activity after logging in, i.e. number of ''new requests'' you have to process, ''comments'' to your requests, number of ''solved requests'' and number of ''closed requests''. Furthermore, you can see last changes in your requests and in those solved by you. | |||
'''Solved requests''' are those you have solved in your solver's role. These requests will become ''closed'' once the inquirer confirms that their problem is solved. | '''Solved requests''' are those you have solved in your solver's role. These requests will become ''closed'' once the inquirer confirms that their problem is solved. | ||
| Řádek 54: | Řádek 54: | ||
[[Soubor:Hd en 05.png|centre|frameless|683x683px]] | [[Soubor:Hd en 05.png|centre|frameless|683x683px]] | ||
=== | === New request === | ||
New request must include the same information as the anonymous request. Furthermore, a new box to fill in further details will show once you choose a category. It will make the whole process much smoother. | |||
==== | ==== Categories for students ==== | ||
Categories for students are based on their needs. Student of FoA will not see categories of FoHS student. Furthermore, students can easily communicate with student's departments, accommodation department, etc. | |||
[[Soubor:Hd en 06.png|centre|frameless|686x686px]] | [[Soubor:Hd en 06.png|centre|frameless|686x686px]] | ||
| Řádek 84: | Řádek 84: | ||
You will find a list of people that have selected you as their substitution or people who are substituting for you. | You will find a list of people that have selected you as their substitution or people who are substituting for you. | ||
==== Organization units ==== | ==== Organization units ==== | ||
| Řádek 90: | Řádek 89: | ||
[[Soubor:Hd en 11.png|centre|frameless|686x686px]] | [[Soubor:Hd en 11.png|centre|frameless|686x686px]] | ||
Click on any of the organization units to open a overview of solvers for a specified category of requests. Categories of org. unit are those which are a part of the organization unit, inherited categories belong to a superordinate unit, but are related to this particular unit. | Click on any of the organization units to open a overview of solvers for a specified category of requests. Categories of org. unit are those which are a part of the organization unit, inherited categories belong to a superordinate unit, but are related to this particular unit. | ||
==== Categories ==== | ==== Categories ==== | ||