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Wiking2
Jazyk
aa - Qafár af
ab - аԥсшәа
abs - bahasa ambon
ace - Acèh
ady - адыгабзэ
ady-cyrl - адыгабзэ
aeb - تونسي/Tûnsî
aeb-arab - تونسي
aeb-latn - Tûnsî
af - Afrikaans
ak - Akan
aln - Gegë
alt - алтай тил
am - አማርኛ
ami - Pangcah
an - aragonés
ang - Ænglisc
anp - अंगिका
ar - العربية
arc - ܐܪܡܝܐ
arn - mapudungun
arq - جازايرية
ary - الدارجة
arz - مصرى
as - অসমীয়া
ase - American sign language
ast - asturianu
atj - Atikamekw
av - авар
avk - Kotava
awa - अवधी
ay - Aymar aru
az - azərbaycanca
azb - تۆرکجه
ba - башҡортса
ban - Basa Bali
ban-bali - ᬩᬲᬩᬮᬶ
bar - Boarisch
bbc - Batak Toba
bbc-latn - Batak Toba
bcc - جهلسری بلوچی
bci - wawle
bcl - Bikol Central
be - беларуская
be-tarask - беларуская (тарашкевіца)
bg - български
bgn - روچ کپتین بلوچی
bh - भोजपुरी
bho - भोजपुरी
bi - Bislama
bjn - Banjar
blk - ပအိုဝ်ႏဘာႏသာႏ
bm - bamanankan
bn - বাংলা
bo - བོད་ཡིག
bpy - বিষ্ণুপ্রিয়া মণিপুরী
bqi - بختیاری
br - brezhoneg
brh - Bráhuí
bs - bosanski
btm - Batak Mandailing
bto - Iriga Bicolano
bug - ᨅᨔ ᨕᨘᨁᨗ
bxr - буряад
ca - català
cbk-zam - Chavacano de Zamboanga
cdo - Mìng-dĕ̤ng-ngṳ̄
ce - нохчийн
ceb - Cebuano
ch - Chamoru
cho - Choctaw
chr - ᏣᎳᎩ
chy - Tsetsêhestâhese
ckb - کوردی
co - corsu
cps - Capiceño
cr - Nēhiyawēwin / ᓀᐦᐃᔭᐍᐏᐣ
crh - qırımtatarca
crh-cyrl - къырымтатарджа (Кирилл)
crh-latn - qırımtatarca (Latin)
cs - čeština
csb - kaszëbsczi
cu - словѣньскъ / ⰔⰎⰑⰂⰡⰐⰠⰔⰍⰟ
cv - чӑвашла
cy - Cymraeg
da - dansk
dag - dagbanli
de - Deutsch
de-at - Österreichisches Deutsch
de-ch - Schweizer Hochdeutsch
de-formal - Deutsch (Sie-Form)
din - Thuɔŋjäŋ
diq - Zazaki
dsb - dolnoserbski
dtp - Dusun Bundu-liwan
dty - डोटेली
dv - ދިވެހިބަސް
dz - ཇོང་ཁ
ee - eʋegbe
egl - Emiliàn
el - Ελληνικά
eml - emiliàn e rumagnòl
en - English
en-ca - Canadian English
en-gb - British English
eo - Esperanto
es - español
es-419 - español de América Latina
es-formal - español (formal)
et - eesti
eu - euskara
ext - estremeñu
fa - فارسی
fat - mfantse
ff - Fulfulde
fi - suomi
fit - meänkieli
fj - Na Vosa Vakaviti
fo - føroyskt
fon - fɔ̀ngbè
fr - français
frc - français cadien
frp - arpetan
frr - Nordfriisk
fur - furlan
fy - Frysk
ga - Gaeilge
gaa - Ga
gag - Gagauz
gan - 贛語
gan-hans - 赣语(简体)
gan-hant - 贛語(繁體)
gcr - kriyòl gwiyannen
gd - Gàidhlig
gl - galego
gld - на̄ни
glk - گیلکی
gn - Avañe'ẽ
gom - गोंयची कोंकणी / Gõychi Konknni
gom-deva - गोंयची कोंकणी
gom-latn - Gõychi Konknni
gor - Bahasa Hulontalo
got - 𐌲𐌿𐍄𐌹𐍃𐌺
gpe - Ghanaian Pidgin
grc - Ἀρχαία ἑλληνικὴ
gsw - Alemannisch
gu - ગુજરાતી
guc - wayuunaiki
gur - farefare
guw - gungbe
gv - Gaelg
ha - Hausa
hak - 客家語/Hak-kâ-ngî
haw - Hawaiʻi
he - עברית
hi - हिन्दी
hif - Fiji Hindi
hif-latn - Fiji Hindi
hil - Ilonggo
ho - Hiri Motu
hr - hrvatski
hrx - Hunsrik
hsb - hornjoserbsce
hsn - 湘语
ht - Kreyòl ayisyen
hu - magyar
hu-formal - magyar (formal)
hy - հայերեն
hyw - Արեւմտահայերէն
hz - Otsiherero
ia - interlingua
id - Bahasa Indonesia
ie - Interlingue
ig - Igbo
ii - ꆇꉙ
ik - Iñupiatun
ike-cans - ᐃᓄᒃᑎᑐᑦ
ike-latn - inuktitut
ilo - Ilokano
inh - гӀалгӀай
io - Ido
is - íslenska
it - italiano
iu - ᐃᓄᒃᑎᑐᑦ/inuktitut
ja - 日本語
jam - Patois
jbo - la .lojban.
jut - jysk
jv - Jawa
ka - ქართული
kaa - Qaraqalpaqsha
kab - Taqbaylit
kbd - адыгэбзэ
kbd-cyrl - адыгэбзэ
kbp - Kabɩyɛ
kcg - Tyap
kea - kabuverdianu
kg - Kongo
khw - کھوار
ki - Gĩkũyũ
kiu - Kırmancki
kj - Kwanyama
kjp - ဖၠုံလိက်
kk - қазақша
kk-arab - قازاقشا (تٴوتە)
kk-cn - قازاقشا (جۇنگو)
kk-cyrl - қазақша (кирил)
kk-kz - қазақша (Қазақстан)
kk-latn - qazaqşa (latın)
kk-tr - qazaqşa (Türkïya)
kl - kalaallisut
km - ភាសាខ្មែរ
kn - ಕನ್ನಡ
ko - 한국어
ko-kp - 조선말
koi - перем коми
kr - kanuri
krc - къарачай-малкъар
kri - Krio
krj - Kinaray-a
krl - karjal
ks - कॉशुर / کٲشُر
ks-arab - کٲشُر
ks-deva - कॉशुर
ksh - Ripoarisch
ksw - စှီၤ
ku - kurdî
ku-arab - كوردي (عەرەبی)
ku-latn - kurdî (latînî)
kum - къумукъ
kv - коми
kw - kernowek
ky - кыргызча
la - Latina
lad - Ladino
lb - Lëtzebuergesch
lbe - лакку
lez - лезги
lfn - Lingua Franca Nova
lg - Luganda
li - Limburgs
lij - Ligure
liv - Līvõ kēļ
lki - لەکی
lld - Ladin
lmo - lombard
ln - lingála
lo - ລາວ
loz - Silozi
lrc - لۊری شومالی
lt - lietuvių
ltg - latgaļu
lus - Mizo ţawng
luz - لئری دوٙمینی
lv - latviešu
lzh - 文言
lzz - Lazuri
mad - Madhurâ
mai - मैथिली
map-bms - Basa Banyumasan
mdf - мокшень
mg - Malagasy
mh - Ebon
mhr - олык марий
mi - Māori
min - Minangkabau
mk - македонски
ml - മലയാളം
mn - монгол
mni - ꯃꯤꯇꯩ ꯂꯣꯟ
mnw - ဘာသာ မန်
mo - молдовеняскэ
mos - moore
mr - मराठी
mrh - Mara
mrj - кырык мары
ms - Bahasa Melayu
ms-arab - بهاس ملايو
mt - Malti
mus - Mvskoke
mwl - Mirandés
my - မြန်မာဘာသာ
myv - эрзянь
mzn - مازِرونی
na - Dorerin Naoero
nah - Nāhuatl
nan - Bân-lâm-gú
nap - Napulitano
nb - norsk bokmål
nds - Plattdüütsch
nds-nl - Nedersaksies
ne - नेपाली
new - नेपाल भाषा
ng - Oshiwambo
nia - Li Niha
niu - Niuē
nl - Nederlands
nl-informal - Nederlands (informeel)
nmz - nawdm
nn - norsk nynorsk
no - norsk
nod - ᨣᩤᩴᨾᩮᩬᩥᨦ
nov - Novial
nqo - ߒߞߏ
nrm - Nouormand
nso - Sesotho sa Leboa
nv - Diné bizaad
ny - Chi-Chewa
nyn - runyankore
nys - Nyunga
oc - occitan
ojb - Ojibwemowin
olo - livvinkarjala
om - Oromoo
or - ଓଡ଼ିଆ
os - ирон
pa - ਪੰਜਾਬੀ
pag - Pangasinan
pam - Kapampangan
pap - Papiamentu
pcd - Picard
pcm - Naijá
pdc - Deitsch
pdt - Plautdietsch
pfl - Pälzisch
pi - पालि
pih - Norfuk / Pitkern
pl - polski
pms - Piemontèis
pnb - پنجابی
pnt - Ποντιακά
prg - prūsiskan
ps - پښتو
pt - português
pt-br - português do Brasil
pwn - pinayuanan
qqq - Message documentation
qu - Runa Simi
qug - Runa shimi
rgn - Rumagnôl
rif - Tarifit
rm - rumantsch
rmc - romaňi čhib
rmy - romani čhib
rn - ikirundi
ro - română
roa-tara - tarandíne
rsk - руски
ru - русский
rue - русиньскый
rup - armãneashti
ruq - Vlăheşte
ruq-cyrl - Влахесте
ruq-latn - Vlăheşte
rw - Ikinyarwanda
ryu - うちなーぐち
sa - संस्कृतम्
sah - саха тыла
sat - ᱥᱟᱱᱛᱟᱲᱤ
sc - sardu
scn - sicilianu
sco - Scots
sd - سنڌي
sdc - Sassaresu
sdh - کوردی خوارگ
se - davvisámegiella
se-fi - davvisámegiella (Suoma bealde)
se-no - davvisámegiella (Norgga bealde)
se-se - davvisámegiella (Ruoŧa bealde)
sei - Cmique Itom
ses - Koyraboro Senni
sg - Sängö
sgs - žemaitėška
sh - srpskohrvatski / српскохрватски
shi - Taclḥit
shi-latn - Taclḥit
shi-tfng - ⵜⴰⵛⵍⵃⵉⵜ
shn - ၽႃႇသႃႇတႆး
shy - tacawit
shy-latn - tacawit
si - සිංහල
simple - Simple English
sjd - кӣллт са̄мь кӣлл
sje - bidumsámegiella
sk - slovenčina
skr - سرائیکی
skr-arab - سرائیکی
sl - slovenščina
sli - Schläsch
sm - Gagana Samoa
sma - åarjelsaemien
smn - anarâškielâ
sms - nuõrttsääʹmǩiõll
sn - chiShona
so - Soomaaliga
sq - shqip
sr - српски / srpski
sr-ec - српски (ћирилица)
sr-el - srpski (latinica)
srn - Sranantongo
sro - sardu campidanesu
ss - SiSwati
st - Sesotho
stq - Seeltersk
sty - себертатар
su - Sunda
sv - svenska
sw - Kiswahili
syl - ꠍꠤꠟꠐꠤ
szl - ślůnski
szy - Sakizaya
ta - தமிழ்
tay - Tayal
tcy - ತುಳು
tdd - ᥖᥭᥰᥖᥬᥳᥑᥨᥒᥰ
te - తెలుగు
tet - tetun
tg - тоҷикӣ
tg-cyrl - тоҷикӣ
tg-latn - tojikī
th - ไทย
ti - ትግርኛ
tk - Türkmençe
tl - Tagalog
tly - tolışi
tly-cyrl - толыши
tn - Setswana
to - lea faka-Tonga
tpi - Tok Pisin
tr - Türkçe
tru - Ṫuroyo
trv - Seediq
ts - Xitsonga
tt - татарча/tatarça
tt-cyrl - татарча
tt-latn - tatarça
tum - chiTumbuka
tw - Twi
ty - reo tahiti
tyv - тыва дыл
tzm - ⵜⴰⵎⴰⵣⵉⵖⵜ
udm - удмурт
ug - ئۇيغۇرچە / Uyghurche
ug-arab - ئۇيغۇرچە
ug-latn - Uyghurche
uk - українська
ur - اردو
uz - oʻzbekcha/ўзбекча
uz-cyrl - ўзбекча
uz-latn - oʻzbekcha
ve - Tshivenda
vec - vèneto
vep - vepsän kel’
vi - Tiếng Việt
vls - West-Vlams
vmf - Mainfränkisch
vmw - emakhuwa
vo - Volapük
vot - Vaďďa
vro - võro
wa - walon
war - Winaray
wls - Fakaʻuvea
wo - Wolof
wuu - 吴语
xal - хальмг
xh - isiXhosa
xmf - მარგალური
xsy - saisiyat
yi - ייִדיש
yo - Yorùbá
yrl - Nhẽẽgatú
yue - 粵語
za - Vahcuengh
zea - Zeêuws
zgh - ⵜⴰⵎⴰⵣⵉⵖⵜ ⵜⴰⵏⴰⵡⴰⵢⵜ
zh - 中文
zh-cn - 中文(中国大陆)
zh-hans - 中文(简体)
zh-hant - 中文(繁體)
zh-hk - 中文(香港)
zh-mo - 中文(澳門)
zh-my - 中文(马来西亚)
zh-sg - 中文(新加坡)
zh-tw - 中文(臺灣)
zu - isiZulu
Formát
Exportovat pro off-line překlad
Exportovat v nativním formátu
Export in CSV format
Ukázat
{{DISPLAYTITLE:Helpdesk}}<languages /> Helpdesk is a powerful tool. We'll show you how to use it in the following text. === Main page === Helpdesk main page shows updated request stats. You can log in using the form in the upper right corner using your '''Portal ID''' and Portal password. User who '''do not have a Portal ID''' or they '''forgot''' their login details can send their requests using the '''Anonymous request''' form. [[File:Hd en 01.png|center|686x686px|Hd en 01.png]] === Anonymous Request === You can enter an anonymous request in following categories: ''E-application - change of data, E-application - payments, E-application - questions, Forgotten password, Forgotten login, ISIC - issuing new cards, Recognition of Higher Education or Qualifications'' '''Anonymní požadavek je primárně určen uživatelům, kteří nemají Portal ID nebo zapomněli své přihlašovací údaje.''' You have to enter a subject of the request and you must fill in your e-mail so we can contact you as soon as possible. Helpdesk contains several anti-spam control questions, most of them are really simple, therefore it should be easy to answer them. [[File:Hd en 02.png|center|682x682px|Hd en 02.png]] === Main page after login === ==== For students ==== You can see request stats on the main page after logging in. Furthermore, there is an overview of recent changes made to your requests. [[File:Hd en 15.png|center|711x711px|Hd en 15.png]] ==== For solvers ==== You will see your recent activity after logging in, i.e. number of ''new requests'' you have to process, ''comments'' to your requests, number of ''solved requests'' and number of ''closed requests''. Furthermore, you can see last changes in your requests and in those solved by you. '''Solved requests''' are those you have solved in your solver's role. These requests will become ''closed'' once the inquirer confirms that their problem is solved. [[File:Hd en 03.png|center|711x711px|Hd en 03.png]] === My Requests === === My Requests === You will find all the requests entered to system by you in ''My Requests'' tab. You can also filter the request by their status or by category. You can also order the requests by their number, subject, category etc. [[Soubor:Hd en 04.png|centre|frameless|686x686px]] '''Request States:''' *New - newly created request *Processing - request which is being solved at the moment *New or Processing - filters requests in both states *Solved - request solved by a solver *Denied - request was denied by a solver *Rejected - solution rejected by user *Active - request was updated recently *Closed - user accepted the solution as valid *Inactive - no changes were made recently === Detail of My request / how to close a request === You can find out who is solving your request and comments in the request in the detail of your request. You can edit the request using the Edit button. Once your request is solved successfully click the '''Close''' button in the ''status'' line. [[Soubor:Hd en 05.png|centre|frameless|683x683px]] === New request === New request must include the same information as the anonymous request. Furthermore, a new box to fill in further details will show once you choose a category. It will make the whole process much smoother. ==== Categories for students ==== Categories for students are based on their needs. Student of FoA will not see categories of FoHS student. Furthermore, students can easily communicate with student's departments, accommodation department, etc. [[Soubor:Hd en 06.png|centre|frameless|686x686px]] === Advanced search === You can search the Helpdesk using the fulltext search in the upper-right corner or using the Search tab in the menu. You can specify details of your search. [[File:Hd en 07.png|center|774x774px|Hd en 07.png]] === Requests to solve === You will find all the requests you have to solve in the Requests to solve option in the menu. You can filter and order the requests in the same way as in My requests.[[Soubor:Hd en 08.png|centre|frameless|687x687px]] === Request to solve - Details === Solver's can take a look into '''details of a request to solve'''. You can choose whether you or some of your colleagues will solve the request. Furthermore, you can change the status and priority of a request. Use comments to enter procedure to fix the problem. [[Soubor:Hd en 09.png|centre|frameless|683x683px]] === Solver menu === Solver menu includes options such as substitution, organization units or category. ==== Substitution ==== You can appoint a substite who will solve your requests for you during your absence. You can choose whether you want to receive notifications regarding requests send to you by selecting the ''My notifications'' option. You will find a list of people that have selected you as their substitution or people who are substituting for you. ==== Organization units ==== You will find a list of organization units here. [[Soubor:Hd en 11.png|centre|frameless|686x686px]] Click on any of the organization units to open a overview of solvers for a specified category of requests. Categories of org. unit are those which are a part of the organization unit, inherited categories belong to a superordinate unit, but are related to this particular unit. ==== Categories ==== Categories include a complete list of all the categories, including English name and solvers of the category. [[Soubor:Hd en 13.png|centre|frameless|683x683px]] === Profile detail === Click any name (for e.g. in the list of categories) to get basic details about any solver. [[Soubor:Hd en 14.png|centre|frameless|683x683px]] [[Category:Helpdesk]][[Kategorie:Information technology|Information technology]]