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FAQ

I can't login to my e-mail, I am sure I put in all the details correctly.

If you cannot login for a longer period of time, login to portal, change your e-mail password and try to login again using new password.

I forgot my portal and e-mail password. What should I do?

We have to reset your all your passwords to the initial password - your birth code. Contact us at Stag-help@upol.cz and add your login, permanent residence address and birth code. Or you can contact CVT employee at +420 585 631 842 and ask for a password reset, otherwise you can contact your faculty computer network administrator.

How to set up forwarding messages from my university e-mail to my private e-mail address?

You can enable forwarding at the web e-mail app at https://outlook.com/upol.cz. Set it up in Options -> Show all options -> Forward my e-mails.