Translations:Napoveda k Helpdesku/13/en
Z wiki.upol.cz
You will find all the requests entered to system by you in My Requests tab. You can also filter the request by their status or by category. You can also order the requests by their number, subject, category etc.
Request States:
- New - newly created request
- Processing - request which is being solved at the moment
- New or Processing - filters requests in both states
- Solved - request solved by a solver
- Denied - request was denied by a solver
- Rejected - solution rejected by user
- Active - request was updated recently
- Closed - user accepted the solution as valid
- Inactive - no changes were made recently