Napoveda k Helpdesku/en - Historie editací

Babuto00 v 19. 12. 2018, 13:27

2018-12-19T13:27:24Z

← Starší verze		Verze z 19. 12. 2018, 15:27
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	[[Soubor:Hd en 11.png\|centre\|frameless\|686x686px]]		[[Soubor:Hd en 11.png\|centre\|frameless\|686x686px]]
	Click on any of the organization units to open a overview of solvers for a specified category of requests. Categories of org. unit are those which are a part of the organization unit, inherited categories belong to a superordinate unit, but are related to this particular unit.		Click on any of the organization units to open a overview of solvers for a specified category of requests. Categories of org. unit are those which are a part of the organization unit, inherited categories belong to a superordinate unit, but are related to this particular unit.
	~~[[Soubor:Hd en 12.png\|centre\|frameless\|686x686px]]~~

	==== Categories ====		==== Categories ====

Babuto00 v 19. 12. 2018, 13:17

2018-12-19T13:17:31Z

← Starší verze		Verze z 19. 12. 2018, 15:17
Řádek 84:		Řádek 84:

	You will find a list of people that have selected you as their substitution or people who are substituting for you.		You will find a list of people that have selected you as their substitution or people who are substituting for you.
	~~[[Soubor:Hd en 10.png\|centre\|frameless\|688x688px]]~~

	==== Organization units ====		==== Organization units ====

Babuto00 v 18. 10. 2018, 11:01

2018-10-18T11:01:25Z

← Starší verze		Verze z 18. 10. 2018, 13:01
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	=== Anonymous Request ===		=== Anonymous Request ===

	You can enter an anonymous request in following categories: ''E-application - change of data, E-application - payments, E-application - questions, Forgotten password, Forgotten login, ISIC - issuing new cards, Recognition of Higher Education or Qualifications''		You can enter an anonymous request in following categories: ''E-application - change of data, E-application - payments, E-application - questions, Forgotten password, Forgotten login, ISIC - issuing new cards, Recognition of Higher Education or Qualifications'' e

	'''~~The Anonymous request is meant for users who do not have (yet) a~~ Portal ID ~~or they forgot their login details~~.'''		'''Anonymní požadavek je primárně určen uživatelům, kteří nemají Portal ID nebo zapomněli své přihlašovací údaje.'''

	You have to enter a subject of the request and you must fill in your e-mail so we can contact you as soon as possible. Helpdesk contains several anti-spam control questions, most of them are really simple, therefore it should be easy to answer them.		You have to enter a subject of the request and you must fill in your e-mail so we can contact you as soon as possible. Helpdesk contains several anti-spam control questions, most of them are really simple, therefore it should be easy to answer them.

Babuto00 v 5. 5. 2016, 06:55

2016-05-05T06:55:15Z

← Starší verze		Verze z 5. 5. 2016, 08:55
Řádek 14:		Řádek 14:
	You can enter an anonymous request in following categories: ''E-application - change of data, E-application - payments, E-application - questions, Forgotten password, Forgotten login, ISIC - issuing new cards, Recognition of Higher Education or Qualifications''		You can enter an anonymous request in following categories: ''E-application - change of data, E-application - payments, E-application - questions, Forgotten password, Forgotten login, ISIC - issuing new cards, Recognition of Higher Education or Qualifications''

	The Anonymous request is meant for users who do not have (yet) a Portal ID or they forgot their login details.		'''The Anonymous request is meant for users who do not have (yet) a Portal ID or they forgot their login details.'''

	You have to enter a subject of the request and you must fill in your e-mail so we can contact you as soon as possible. Helpdesk contains several anti-spam control questions, most of them are really simple, therefore it should be easy to answer them.		You have to enter a subject of the request and you must fill in your e-mail so we can contact you as soon as possible. Helpdesk contains several anti-spam control questions, most of them are really simple, therefore it should be easy to answer them.

Babuto00 v 5. 5. 2016, 06:54

2016-05-05T06:54:16Z

← Starší verze		Verze z 5. 5. 2016, 08:54
Řádek 4:		Řádek 4:
	=== Main page ===		=== Main page ===

	~~Na hlavní stránce Helpdesku se nachází statistiky požadavků~~. ~~V pravém horním rohu naleznete přihlašovací formulář. Do Helpdesku se přihlásíte pomocí vašeho~~ ''Portal ID'' ~~a hesla do Portálu~~.		Helpdesk main page shows updated request stats. You can log in using the form in the upper right corner using your '''Portal ID''' and Portal password.

	User who '''do not have a Portal ID''' or they '''forgot''' their login details can send their requests using the '''Anonymous request''' form.		User who '''do not have a Portal ID''' or they '''forgot''' their login details can send their requests using the '''Anonymous request''' form.

Babuto00 v 5. 5. 2016, 06:53

2016-05-05T06:53:47Z

← Starší verze		Verze z 5. 5. 2016, 08:53
Řádek 58:		Řádek 58:

	==== Categories for students ====		==== Categories for students ====
	Categories for students are based on their needs. Student of FoA will not see categories of FoHS student. Furthermore, students can communicate ~~smoother~~ with student's departments, accommodation department, etc.		Categories for students are based on their needs. Student of FoA will not see categories of FoHS student. Furthermore, students can easily communicate with student's departments, accommodation department, etc.

	[[Soubor:Hd en 06.png\|centre\|frameless\|686x686px]]		[[Soubor:Hd en 06.png\|centre\|frameless\|686x686px]]

Babuto00: Založena nová stránka s textem „==== Categories for students ==== Categories for students are based on their needs. Student of FoA will not see categories of FoHS student. Furthermore, st…“

2016-05-05T06:53:41Z

Založena nová stránka s textem „==== Categories for students ==== Categories for students are based on their needs. Student of FoA will not see categories of FoHS student. Furthermore, st…“

← Starší verze		Verze z 5. 5. 2016, 08:53
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	New request must include the same information as the anonymous request. Furthermore, a new box to fill in further details will show once you choose a category. It will make the whole process much smoother.		New request must include the same information as the anonymous request. Furthermore, a new box to fill in further details will show once you choose a category. It will make the whole process much smoother.

	==== ~~Kategorie pro studenty~~ ====		==== Categories for students ====
	~~Kategorie studentských požadavků jsou založeny dle potřeb a zařazení studentů, např~~. ~~uživateli z FF se nebudou zobrazovat kategorie studenta FTK atd~~. ~~Studenti budou moci snadněji řešit požadavky se studijním oddělením~~, ~~menzou a dalšími součástmi UP~~.		Categories for students are based on their needs. Student of FoA will not see categories of FoHS student. Furthermore, students can communicate smoother with student's departments, accommodation department, etc.

	[[Soubor:Hd en 06.png\|centre\|frameless\|686x686px]]		[[Soubor:Hd en 06.png\|centre\|frameless\|686x686px]]

Babuto00 v 5. 5. 2016, 06:50

2016-05-05T06:50:39Z

← Starší verze		Verze z 5. 5. 2016, 08:50
Řádek 55:		Řádek 55:

	=== New request ===		=== New request ===
	New request must include the same information as the anonymous request. Furthermore, a new box to fill in further details will show once you choose a category.		New request must include the same information as the anonymous request. Furthermore, a new box to fill in further details will show once you choose a category. It will make the whole process much smoother.

	==== Kategorie pro studenty ====		==== Kategorie pro studenty ====

Babuto00 v 5. 5. 2016, 06:50

2016-05-05T06:50:08Z

← Starší verze		Verze z 5. 5. 2016, 08:50
Řádek 54:		Řádek 54:
	[[Soubor:Hd en 05.png\|centre\|frameless\|683x683px]]		[[Soubor:Hd en 05.png\|centre\|frameless\|683x683px]]

	=== ~~Vložení nového požadavku~~ ===		=== New request ===
	~~Nový požadavek musí obsahovat stejné informace jako požadavek anonymní s tím rozdílem~~, ~~že pro každou kategorii požadavků se otevře menu doplňujících požadavků, které budete muset vyplnit. Důvodem je usnadnění hledání problému~~ a ~~jeho rychlejší vyřešení~~.		New request must include the same information as the anonymous request. Furthermore, a new box to fill in further details will show once you choose a category.

	==== Kategorie pro studenty ====		==== Kategorie pro studenty ====

Babuto00 v 5. 5. 2016, 06:49

2016-05-05T06:49:41Z

← Starší verze		Verze z 5. 5. 2016, 08:49
Řádek 22:		Řádek 22:
	=== Main page after login ===		=== Main page after login ===

	==== ~~Pro studenty~~ ====		==== For students ====
	~~Na hlavní straně uvidíte statistiky požadavků~~. ~~V dolní části se nachází přehled aktuálních změn ve vámi zadaných požadavcích~~.		You can see request stats on the main page after logging in. Furthermore, there is an overview of recent changes made to your requests.
	[[File:Hd 15.png\|center\|711x711px\|Hd 15.png]]		[[File:Hd en 15.png\|center\|711x711px\|Hd en 15.png]]

	==== For solvers ====		==== For solvers ====